(Sorry something happened to my computer and I could not finish my post)
addt'l
Even though a part of me wanted to tell this Director that I too have been a Director for 5years, and it never took this long to get credits back. I was always on top of things and would not have someone held back with DSS as far as their credits. Instead, based on our learning, I suppose I did the correct thing of probing about how long the credit would be recieved. I avoided making a personal attack on this matter at hand.
I
addt'l
Even though a part of me wanted to tell this Director that I too have been a Director for 5years, and it never took this long to get credits back. I was always on top of things and would not have someone held back with DSS as far as their credits. Instead, based on our learning, I suppose I did the correct thing of probing about how long the credit would be recieved. I avoided making a personal attack on this matter at hand.
I
I think you did a nice job of finding a way to question her approriately to get the answers you were looking for. Sometimes all it takes is to phrase a question a certain way or your tone of voice and people can become upset. I'm glad the situation worked out for you.
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